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Never have I ever, experienced such incompetency from someone that does not even know me from a bar of soap. The amount of disrespect is appauling and no one in their rightfull mind would accept such treatment. My issues are two-fold.

First Issue: I was approved on the 27th of October 2021. After my approval the leasing Administrator(Rushaan Ariefden) I was dealing with gave me the worst service ever! She was behaving like she was doing me a favour. She was always on leave, not knowing when she was coming back from this so called leave. She would then respond to an email a week or two later, without any apologies or why she took so long to respond to your email, then she would be on leave again without any out of office or the audacity to transfer your paper work to another administrator to finalize your move.

I tried to ask for another leasing administrator but to know avail. I was calling aswell nonstop, but that also was not useful 80% of the time as I would not get a hold of her or the line would just ring. I was planning to move in on the 1st of December inititally and I had made the neccessarily arrangements. She then did what she does best and dissappeared or was on leave again.

We eventually aggreed that I would move in on the 22nd. She added the 10 days as rental pro-rata + the deposit which had to be paid by the 14th of December 2021. I paid all the requested amounts by the 14th of December as per the binding document she sent me. She Delayed on her side, in me not moving in on the 22nd of December and I was ready to take occupation that day.

Second Issue: I ended up moving in on the 3 of January 2022. I then requested for my refund for the rental pro-rata they charged me from the 22nd of December(10 Days) as I did not take occupation on the aggreed upon date. They then ganged up on me with the property manager(Ivor) via email stating that I was the one who delayed. I gave them proof and facts that the delay was on their side and that I was ready to take occupation on the 22nd. They were still hesistate that I was at fault. I then requested the leasing administrator and the property manager for Rushaan's managers contact details as I wanted to escalate the matter.

Sadly this is not the first incident that is similar to mine and ironically the person was black as well. Which makes me wonder if I was from a different demographic group would I have gotten the same treatment?

I still await to communicate to the leasing administrators manager, or to who ever she reports to resolve the above mentioned matter.

If you had a similar situation please don't hesitate to respond under this post.