Terrible company, I wish there was an option to use another!

I wish I could give them a lower rating: terrible company, poor staff who are not interested in their jobs. I am an existing tenant and app**** for a larger unit. Three months later, no response (they have a 10-day turnaround!). When querying this delay, they made up some excuse about the application being cancelled because it was incomplete. No reason was given, and I know for a fact it wasn't. I am a business owner, I wish I could get hold of this business owner they would be horrified if they knew how bad their staff are.