RUDE STAFF MEMBER

Good day I called Communicare regarding an account query around 11.00 this morning, i sopke to Noluthando who was distracted while speaking to me, after a few minutes she asked if she could call me back to which I agreed. After 45 mins, I then called back and told her that I am still waiting on her to call me, she insisted that she returned my call twice and my phone went unanswered, I tried to challenge her on that, but her tone became very aggressive and I quietly listened to her tirade. I have tried to reach out to someone more senior to address this matter, since all their calls are supposedly recorded, but the line got cut. I just feel that is is unacceptable to be spoken to in the manner I was, especially since i was not rude to her, which if one listens to the call recording they will know.