Incompetence, lack of communication and lack of respect.

I write this review very angry and frustrated at the lack of communication and incompetance that commununicare continues to show to its paying tenents.

If one is thinking of moving in here then I suggest you read below and think long and hard before considering moving here.

First Day: I wanted to move an item in I had a bought on Monday evening. I was never told of any procedure when I initially moved in here, if you want to move something in. I begged the security guards(like I dont pay rent here), saying that I was never told of this procedure and that I would adhere to it the following day. The guards did not budge. I called the property manager to explain the situation I was in and that he just needed to give the guards the go ahead since I was at the gate already with the item and the fact that I was never told about this procedure. The property manager was not interesed and said the guards would not let me in and that I needed to call the call center to get a letter and reference number. So to him a piece of paper is more valuable than the item I had bought clearly!

Second Day:I adhered to what they requested and I called the call center on Tuesday,to organise this letter and reference number they wanted, I spoke to two consultants the first one gave me the reference number. The second one said they would email me this letter as I wanted the item moved in that same day. The second consultant also said they'd CC me in an email including the portfolio manager with regards to my grieviance. I didnt not receieve anything till date. That evening I went to the security guards to confirm if they hadn't received anything yet. They said no they havent received anything. So now I was being inconvenieced twice and had to make other alternatives for my item.

Third Day: I called the call center again, spoke to another consultant that said they can see my reference number on their system and that I just need to take it to the security guards who would let me in.I tried calling the property manager twice, my calls were rejected and he didnt bother getting back to me. I went to the security guards that evening again telling them what the consultant had said about the reference number, they said that they were given strict instructions to not let any item for my flat as they had not received any letter. Now I am left puzzled the consultant told me different a story to what the guards were telling me.

Fourth Day: I litterally needed to go to the property manager to get this letter. Who I still need to set up a proper meeting with the relevant parties with regards to these grievances as this is unacceptable and it is not working for us paying residents.

I honestly feel utterly disrespected especially after I adhering to rules that I was not told about, and now I am given the run around and I feel like communicare does not care about its paying tenents as this is not the first time something like this is happening.

Communicare needs to take into account that we use our own airtime to call their call center and that not everyone has the means to call them everyday.(What if I had no airtime). Communicare needs to take into account that some items are not planned for. For example a SALE or an AUCTION what must happen then if I need an item moved in on the same day? Will communicare cater for the storage price for those items?

It is also quiet evident that Communicare needs some sort of body coporate for its different residences as we can not keep on calling the call center and given a run around over issues that can be resolved easily.

Communicare also needs to look at their communication means clearly the SMS/Call center communication is not feasible. Rather look at emails, that can be traceable.