Give me my money back

I have had the most horrible experience with this company.

I app**** for a rental flat about a month ago, sent all the needed documents.

The deal was subject to a ******** and credit check, in the meantime I was asked to pay a deposit of R14,800 which was due on the 28th of July, I was advised that the ******** check would take approximately 48hours. I should have had an answer by the Wednesday 27th, the funds was due to be paid on the 28th of July which was paid as per agreement

The ******** check came back which results of an old conviction which happened 30 years ago, and j was not aware that this would still reflect on my profile.

I accepted the fact that my application has been rejected due to this, and now I'm struggling to get my money back from this company.

I have since found a new place where the deposit is now due and I am not in a position to pay it as I am yet to receive my money back from this place.

I have given my current landlord notice and I am now in a position where I have to move but have no where to go due this unprofessional and disgusting service i have received.

Its been more than 6 days that I am awaiting my money back and this has had a huge impact on my health.

I am a single mother trying hard to protect my child from the dangers of this world and now we have no where to go