AW
Ashlene W

1 reviews | Active since Aug 2017

29 Nov 2022, 14:13

Extremely poor feedback and customer service - Communicare/Goodfind Properties

Its impossible to apply for rent with Communicare or Goodfind properties. I have never met with such terrible customer service in my life. My husband app**** for a property on November 18th. After not hearing anything back we emailed Rushaan Ariefdien. She is out of office so we call, for 3 days straight. Telling reception on *** whoever they are transferring us to is not picking up their phone to check the application. After waiting a week, we then lodge a complaint with the call centre, reference number E04BA80631B75. No response from the call centre, we call again and we leave a message for Rushaan as we told she is back from leave. We email the call centre again without any answer. I called reception again today times, i was told they putting me through to Akhona or Rushaan but no response. I even email Gerald Singer at goodfind properties without any response. I dont think this letting agency is interested in running their business seamlessly as the staff entirely dont care and couldn't empathize. I would recommend Communicare or Goodfind properties to any of the public.

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Replies (1)
Communicare
Communicare's reply12 Jan 2023, 15:06
Official
 Hello Ashlene, 

I am so sorry to hear about your negative experience with our service. We are committed to making things right with you. A member of our leasing team will contact you shortly and help you track your application. 

Best wishes 
Communicare Family