Dissatisfied client

On the 30th of June 2024 we moved into the flat and that very day the flat did not have running water. We reported it to the building manager and he come on Monday to assist with the issue, he then advised that we are to do an inspection of the apartment we have 14 days before that 14 days even came we already noted the following:

Laundry key not provided so so we can't hang laundry as the area is always locked, he then advised he will cut a key for us.

The toilet when you flush keeps running continuously soo we have to turn the water off soo it doesn't waste water.

The kitchen taps are very loose and look worn out, the kitchen sink leaks underneath and causes a huge puddle in

the kitchen which means we cannot wash dishes properly as we constantly have to place a container underneath to prevent leaking and the sink is blocked after a week of us moving in.

The electricity tripped as one of the plug points in the lounge sparked when we plugged in our charger and we stayed 2 days without lights and this was reported no assistance was provided.

The floor in the lounge area has been pealing since and we collected all the wooden tiles and put them away we even sent pictures of the floor and even stalled bringing our furniture as we thought 14 as would be enough for the floor to be fixed but to date the floor continue to peel off.

We have then been told by management

that the toilet issue is for the tenant account and we paid our own plumber to fix the blockage which was Ann ongoing issue and no inspection from building manager was ever done to date we are now in September and nothing has been done to satisfy us as new residents at Te Waterhof apartment.

We have laid many complaints through communicare call Centre as well as via email we have evidence of SMS communication which has been left unattended to date yet we still honoring our part of paying rent.

We are not happy regarding the service we have received since moving in and would like a solution to these issues urgently please.