Delaying and ignoring my email for my refund

Hello

My name is Ayanda, I am not sure if you can assist on this. I was staying at one of Communicare's accomodation. and moved out on the 1st of January with a notice off cause. when i ask them when should i expect my deposit they said 7 days after i vacate the unit. they delayed to do inspection with me but finally did it on the 4th. And i sent an email last week already when i saw 7 days is passing and no one gives any heads up. i sent a follow up email to find out why is my money not in my bank account and the response was we only received vacate form yesterday which the fault is also on their colleagues. today i followed up again and no one is responding to my emails. and i made sure i cc'd their call centre when i sent an email and thats where you log all the calls to get a reference. the name of the organisation is communicare.org.za

Regards, Ayanda Mbalentle Mndende