Two months, no answer

A client of Commrisk caused an accident with me. The process I have been through in order to get my third party claim submitted has been a joke. I have been put on the back burner, pointed in different directions and now I am playing the role of the broker as I have to deal with the actual insurance company. Isn't that the whole purpose of a broker. More than two months later and I am still waiting for the assessor to make a decision. A decision which was supposed to take 10 days. My first point of call was to contact the client's insurance broker,Theuns Hattingh at CommRisk, which in any case should not be my job as the third party. Call after call I was told that he would get back to me regarding the claim, this happened probably 4 times until he pointed me in the direction of Noma Mpfu. To be fair, Noma Mpofu has assisted me in getting off the ground, however, the "after sales service" has bad. I am shocked at the terrible service I have received throughout this process. I am still waiting for the issue to be resolved.