appauling service

my claim for my vehicle window was handed in on 2015/12/07 to Athur Meek only on the 2015/12/08 I got a reference number and go ahead for the claim. I was advised by PG Glass that they need to order this by the agents and its going to take 3 days (which I already knew) . Athur advised me on the 8th that he is going to look for an alternative service provider. on the 9th I had heard nothing from him yet and phoned PG glass and they said the claim was cancel by Athur. I have tried to contact him without delay and spoke to his line manager and she said she will come back toe me. after 9h00 Athur contacted me advising he is still looking for a alternative service provider (delaying the order at the agents yet another day) at11h00 on 2015/12/09 I still don't have a window and it can only be replaced on the 16th of December (not thinking is a public holiday)<br> this means that I don't have a vehicle for most probably 10 days. this for a side window not even mentioning the service from audi centrum pinetown