Medical Aid Account

My husband was in hospital last year November, Arwyp send the account to our medical aid in December 2015. I phoned them on the 18th of Jan 2016 for payment, they did received the account and payment has been approved but they've got 2 payment runs in a month and they cannot tell me when this account will be paid. I phoned them on the 25th of Jan 2016 and again on the 10th of Feb 2016 and they keep telling me the same story,They cannot tell me when this account will be paid, every time I'm talking to the same person Tiisetso, Ref ***0. (Tel nr ***) he refuses to put me through to any one else for assistance I asked him if he can not put me through to a manager but he refused. Arwyp send me a sms that I need to settle my account within 14 days to avoid legal action. Please I would really appreciate it if you could assist me in settling my account with Arwyp as I could not get any joy from my medical aid which I pay for the past 12 years and this is the first time my husband is in hospital and we need to claim from them.<br> <br> Lizette Mostert<br> ***<br> [Email Removed]