Commed does not pay their members hospital bills

<p>I treated a patient in the hospital and sent my account to commed within time. I was then informed that I needed second auth for physiotherapy, which I got immediately and called the call center to explain. Then they stated that I needed a LOM, which I then got and sent immediately. I never hear from them. I called several times and each time I get told that they have not received the email, but when they look for my email address they find the email. They then said to me that my treatment sessions in June and September that were both in-hospital care and both had auth and both had LOM letters, would be paid in full. However I have not yet seen the money and it has been 3months since september and 6 months since June and still no payment has been made. I feel this is appalling when payment can be done instantly in this technological age. I am tired of having to call all the time and speak to people who don't know what they are doing. I do not get emails from them other than to say they need more LOM letters which they already have. The second admission I made sure I got the auth number on the same day the patient was admitted, but this has not helped at all. We are also first line practitioners and thus do not need a referral from a doctor when the patient comes as an out patient and thus I do not see the point of getting a LOM from the referring Doctor when there was no doctor. .</p>