Its a **** and so unproffesional, i ordered a bed, when it was delivered the base was single and the bed 3/4

Its a **** and so unproffesional, i ordered a bed, when it was delivered the base was single and the bed 3/4. The matrass was not what i ordered. I messaged the number yesterday and today, promising the replacement will be today. No one came, the all false promises and handling me disrespectfully calling me love. I am a client. Photos differ from what they delivered. I used my bonus on this bed which is uncomfurtable, base wrong size and i already gave my old bed away to a charity. They refuse to supply details off this supposed company. I have all the chat history.