Shocking service

<p>I have received my Henwood mattress that I ordered from you last week and may I just say how shocking I found your delivery service. To be told that the delivery van had left the store at 16:00 and was on the way to me and then to have him arrive at 18:00 is completely unacceptable. He arrived in the dark, during family hours, not work hours. This is not professional or what I find to be suitable<br />. <br />Secondly, if I spend just under R14,000 on a mattress, which is might I add, the very top of your range, I expect the best service and quick, prompt delivery. To have the bed arrive on an old, dirty bakkie with no branding or pride is just so unappealing. I immediately thought to myself "I should have gone with the Simmons or Sealy, as I know their quality and superior customer service is outstanding".<br />The icing on the top for me was when A.) I had to then still pay extra for this delivery. Extra on a bed that costs that much with that low level of service, shocking; and B). I then had to help carry my own bed inside as the delivery guy sent was too old and weak to do it himself???</p> <p>I would like to let you know that I won't be buying another single thing from your store and will NEVER suggest any products from you guys again and I would see it only fair that after this ordeal you refund me for the delivery and I am considering just getting a full refund and going to a store with some class!</p> <p>I do hope no other customers of yours receive their expensive beds in the same manner as I am quite embarrassed for this company.</p>