WRONG BILLING

I app**** for debt review 2015 and everything was communicated with Wesbank and agreement was reached, The problem started in October 2017 after I received a statement that the account is closed and SHOWS THAT ON TH 03 OCTOBER THEY RECEIVED PAYMENT AND REVERSED IT AND AFTER THAT THE ARREARS INTEREST REVERSAL WAS ADDED TO MY ACCOUNT, after few days I received another new statement that the LEGAL RELOAD CREDIT WAS DONE I CALLED TO FIND OUT WAT IS GOING ON I COUDN'T GET CLARITY then the 02 November payment was done as usual,,AND ON THE STATEMENT IT SHOWS ARREAS FOR OCTOBER I CALLED MY DEBT COUNSELLOR COMMUNICATION WITH PROOF OF PAYMENT WAS DONE WITH THE LADY BY THE NAME OF THANDEKILE ZIKALALA WHO PROMISED TO SORT IT OUT AND THEY KEEP ON HARRASING ME AGAIN ON THE 22/11 /2017 EMAIL WAS SENT TO THANDEKILE WITH STATEMENT TO explain briefly why my client can be in arrears while she never skipped her payments, and funds are distributed the first week of the month by their PDA.And to amend their statement because for the month of November they will receive funds first week of December. NOTHING HAS BEEN DONE UP TO SO FAR I THEREFORE DEMAND THEM TO SORT OUT THIS MESS BECAUSE THE ERROR IS ON THEIR SIDE AND GIVE ME AN UPDATE STATEMENT WITHIN 48HOURS.