Colosseum Customer Service

The Colosseum Hotel is a beautiful one. The rooms are beautiful as well. However, the customer service and people people s****s are on a negative.

My friend and I booked a balcony room for the long weekend. The room has got 2 doors that lead to the balcony, but one door was not working. When we asked for them to come help us to open it, we were called by reception to tell us that its weekend and the maintenance guy can only come on Monday. How is that our problem? Weren't they supposed to ensure that all is well and working before booking us in to the room? To top it off the balcony was dirty and dusty and one of the chairs were broken. Its clear that they didn’t put any effort into making sure all is well before our arrival.

The receptionists are ***********. On the morning before our checkout we called and asked for an iron, we waited for 20 minutes. We called again and were told they can’t get a hold of the porter, that is also not our problem. We waited again for another 10 minutes and called again, we were told they are out of irons and they are making plan. Another 15 minutes passed and still no iron.

Another annoying thing is that the sheets are not changed. What guarantees the fact that the sheets were even changed before our arrival? We have been to many other hotels and we are sure that sheets are changed regularly. Besides the sheets issue house keeping only came to do the housekeeping at 4pm on Sunday. So we left in the morning and came back and still waited until 4pm to get housekeeping.

The point I am making is that the people at this hotel make their problems the problems of the patrons which is ridiculous.