Cannot complain about COLOPLAST service, since there is NO SERVICE

We have had a very bad experience with Coloplast. My mother has been getting her products from a different supplier for years and moved to Coloplast to be able to get her products easier (since they deliver) and less expensive (since Medical Aids seems to think this is something you should limit a patient to and this is a luxury. The initial contact was very good. Unfortunately, that lady left the company, and now it is just the worst company to deal with. We placed an order in September, it was delivered and paid for. They decided to duplicate that exact order in October without us asking, and then it started... The Medical aid obviously rejected the claim since savings is out of funds and product yearly limits have been reached. We contacted them to collect the package and give us a credit. It's been more than a month now, the product is still with us, and my father gets daily emails and SMSs to remind him to pay. We call and set the records straight, but alas, they do not pick up and do not stop pestering for payment. They just do not do what you ask them to do or even what they commit to doing! Even the receptionist sounds like you really inconvenience them by phone.