bags which continually perforate

I am a Unemployed patient of the Johannesburg General. Since 2013 I have been receiving my monthly supply of colostomy bags from the Johannesburg General. The particular product 14103. Continually gets a perforation in it. This causes major hygiene problems. Early in December I contacted coloplast through their website. I was phoned back, but the young lady was condescending and rude. Because I am unemoyed this does not make me an idiot. The Johannesburg General clinics closed mid December and only open 11 December 2016. A wasted trip on the 5 January confirmed by a telephone call confirmed they would only open The 11th. I have had to purchase 2 bags for the price of 5 months supply by the Johannesburg General. This does not include my petrol money there and back as I no longer can drive, or own a car. No hospital or chemist stocks my type if bag either