Appalling service from Coloplast

Item: Coloplast
Rating: 1

To: Senior Management

Please be informed that I am communicating to you on behalf of my sister Shameemah Mossa. (She has been communicating with Samantha regarding the return of the catheter) Carl at Aramex did mention that the 4 boxes female catheter size 12 was returned and that he have requested a full refund to be initiated by Samantha. Samantha does not know how to deal with customer complaints in a professional manner, her service level in dealing with complaints is questionable. She now mentions that the box has adhesive tape on it which was put on by Postnet – this is Normal courier/freight practise to wrap the packaging for delivery. – Common sense. Due to the tape being on the items, she refuses to carry out the refund. The Boxes are sealed and not tempered with i.e. it was returned in the enclosed original packaging.

Please provide closure to my complaint before I request for legal action to be taken and upload this appalling service level on all social media platforms.

Your urgent response into this matter will be appreciated.

Helpful (0)

Replies (2)

's updateReviewer Update

18 Oct 2021, 20:51

Received a call from:Davina Gounden, Head of Direct Operations, +***0
Coloplast A/S, 61 Katherine, Office 204, Second Floor, 61 Katherine Street, Sandton, Awaiting her positive feedback on this complaint.

's update18 Oct 2021, 20:51

Reviewer Update

's updateReviewer Update

03 Nov 2021, 11:44

I would to extend my gratitude to Davina Gounden - Head of direct operations, who provided a unique service and support in dealing with my complaint. All has been resolved.

's update03 Nov 2021, 11:44

Reviewer Update

I would to extend my gratitude to Davina Gounden - Head of direct operations, who provided a unique service and support in dealing with my complaint. All has been resolved.