They just dont get it

This company is the pits. You can phone them, whatsapp them, email them, talk to them in french, they just dont get the message when you explain to them that the account is not yours. Then after the Health provider tells them they accidentally put it on the wrong account and this is not for us, they will STILL phone and want answers from us... for an account thats not ours. Worst company I have dealt with, and Racquel working there is the worst as well