Worst Service Ever - do not buy the paint and scratch insurance policy

<p>When we purchased our new vehicle we were talked into purchasing the paint and scratch policy - I think it is called renewtech.</p> <p>My policy is about to expire so I thought I must try and make use of it as a trolley had recently crashed into my car and left a scratch.</p> <p>I contacted CMC on 26 April 2017 , Nthabiseng Pakkies, and they said they would send me the claim forms. When I did not receive them, I called again and they finally sent them to me.</p> <p>I was advised to get 2 quotes through their appointed panelbeaters and submit them with photos which I promptly did. Nthabiseng advised that the quote wording from panelbeater 2 was unacceptable and to resned it which I did.</p> <p>2 weeks passed and I heard nothing from CMC. I followed up on 16 May and was advised to complete a claim form - not sure why Nthabiseng did not advise me of this originally. I immediately sent the form back to her.</p> <p>The following day I sent her an email asking how long it would take until I get confirmation of the claim. She rep**** the following day to say she would have feedback for me by end of that business day. That was 18 May.</p> <p>On the 19 May she asked me for my policy number.....surely she should have this information?</p> <p>I foolowed up with her on monday 22 May to query why this is taking so long.</p> <p>She rep**** 3 days later to say AGAIN that the wording from the 2nd panelbeater is not acceptable.</p> <p>These are panelbeaters appointed by CMC, surely they should know the correct quote wording.</p> <p>Why did it take Nthabiseng another 3 weeks for her to tell me this.</p> <p>She is completely disorganised and is wasting my time and messing me around.</p> <p>I have tried to contact CMC telephonically but one gets placed on hold for ages and I have never got through.</p> <p> </p> <p>This has been a complete and utter waste of my time and money and I hope no one else falls for it.</p>