Unresolved claims from Collision Management Centre

Purchased my vehicle at Hyundai Umhlanga in 2016 and bought a 3 year scratch and dent policy, Collision Management Centre handle my account in regards to requesting my claims to be processed and since 2017 none of my claims that was requested has been attended too. Spoke to Mohamed Deen claims supervisor now currently not working for CMC but promised to assist and attend to the unresolved claim, then was handed over to Nthabiseng a call centre agent at CMC who also did'nt follow through the initial first claim, because of their poor work ethics and poor management protocol nothing was done. I sent a few emails and managed to get through to Tumo Sehlabo so called: Claims Supervisor and I explained my entire claim situation he then requested me to submit the prior E-Mails that proved the outstanding claims, I generated those E-Mails and forwarded it to him as he requested and since then I had gotten no response, my claim policy Policy No. ********** expires in July 2018, and this clearly indicates that the staff of CMC is using their Delaying tactics so their customers that purchase their scratch and dent policy cannot process their claims accordingly. This is a mere ***** and this needs to be corrected. It is frustrating to see that a reputable company using this strategy and applying these tactics, Poor Service and under-rated bunch of fools working at CMC sad to say, I will also hold Hyundai Umhlanga accountable for selling this nonesense policy that has no effect whatsoever. So be very wary on what these Pre-Owned Dealerships sells you.