1 reviews | Active since May 2016

22 Nov 2016, 13:38

Unable to manage anything!

<p>I must admit, I am a patient person, but this company has given me exceptionally bad service & I shudder to imagine what their other clients must be going through. </p> <p> </p> <p>I logged a claim with CMC through their website in August 2016, upon which I eventually received a mail from Lerato Motubatse on August 25th stating that I need to complete a claim form and submit it along with 2 quotations from approved repair centres with photographs. After some haggling with the repair centres (some weren't very keen on assisting me), I managed to get everything together and submitted it by September 1st, 2016. </p> <p>I received a mail stating that the claim is in for assessment and feedback will be provided within 48 business hours... Since then, no word, so I sent through three emails on September 06, October 11 to ********** & Lerato's Email Address. </p> <p>No response until November 02 in which I received a mail informing me that Lerato is no longer at CMC & should contact the office on ********** or email ********** for assistance. So I did, highlighting the entire situation. </p> <p> </p> <p>To date, I have not received any response whatsoever. It is also worth mentioning that I have made a rediculous amount of attempts to contact someone there via the telephone. </p> <p>This is rediculous because I was sold this product by Kempster Ford when I bought the vehicle & was told that this is a great product. So I gladly took it on, yet I am not receiving any sort of assistance. </p> <p> </p> <p>This is seriously a poor reflection of service and representation! </p>

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Replies (1)
Collision Management Centre
Collision Management Centre's reply31 Oct 2018, 12:07
Official

Handled at the time