Terrible Service/ No service

<p>I called the CMC call centre 0 ********** 79, to log a claim for my husband at 15h40 on 15/08/2016 I was put on hold for 10min and 11 sec by the automated system before I eventually put down the phone. Who knows how long I would have had to hold.</p> <p> </p> <p>This is a RIDICULOUSLY long time to make customers wait on hold. It is totally unacceptable!</p> <p><br />I then called back and spoke to the switchboard lady and asked to speak to a Manager. To add insult to injury, she then promptly cut me off, so I had to phone back 3rd time.</p> <p>When I eventually got through again I was told that there was not Manager that could take my call so I was not helped at all.</p> <p><br />This has to be the worst service ever received from any service provider ever. hey happy to tke yur money for "cover"but not prepered to take a call for a claim when its required</p>