Terrible existing client care!

<p>3 weeks ago I submitted a claim with all of the requirements & asked if there was any thing else they needed to approve the repair (which the customer has to now do) a week went by & got no response. I mailed asking for a follow up on authorization & got a response saying that I needed to have a second quote handed in.</p> <p> </p> <p>This was no memo sent out to clients saying that this new requirement was now compulsory & after waiting now almost 2 weeks a guy by the name of Tshilo Rantai made it so clear that my problem was not his & was not willing to help out. </p> <p> </p> <p>Why do we as clients have have to deal with such **** when submitting claims as they worked fine when the panel beater handled them? </p>