Poor Information Disclosure,Customer Support, Advise and Guidance

I was given a list of service providers to take my car in for inspection and a quotation for a claim i requested, one of their suppliers charged me a fee of R 200 for a quote. the proof of payment as well as all the supporting documents were sent to CMC who then rejected my claim. when i made a follow up regarding the R 200 i paid to be refunded they told me it was not in their policy to pay for refunds, they send me to this suppliers, did not state what their policy entails regarding acquiring refunds, i used my time, petrol and inquired an additional cost for a claim they rejected and also forfeiting my R 200. Bad customer service and poor information disclosure.