Pathetic to be treated like a beggar when you are paying for a service

<p>I submitted a claim in February and they sent me forms and a list of panelebeaters to get a quote. I did so and send all the required documents to them. I waited for weeks to get an authorisation. Whe I eventually received correspondence form Sizwe Mweli they approved a claim with the highest amount. I wrote back to enquire about the decision to approve a claim that requires me to pay extra out of my pocket. Never got a reply. I made futher enquiries in May about my query, no response from Sizwe. I sent anotherenquery on 14 May and Sizwe responded that I should choose my preferred panel beater and they will approve it. I did so, that was the end again. In phoned in June talked to another lady who said she will send me forms again to get quotes. I refused and insisted to talk to Sizwe. Once agian Sizwe promised to send an authorisation whic he never did. I phoned again on 13 July and as ussual "hold on" - listened to their lousy music before being transferred to Sizwe....no response. Hung up and tried another number and talked to another consultant who promised to send me other forms. Waiting to see what will happen today (6 July)</p>