No feedback/ poor service

I have contacted CMC to submit a claim by email, call centre and contact where I have submitted a claim before and received no response. When contacting the call centre there was no answer and i submiited a claim via the website whereafter i was told a consultant will contact me and after 3 days still no response via any of the routes. <br> This is totally unacceptable as i am paying every month and is getting NO service. I am really dissapointed in the service cause with my previous claim they were much more efficient.