M-SURE & Collision Management Centre & Regent - Paint cover - Imaginative repudiation

Paint / scratch / collision cover with M-Sure & Collision Management Centre & Regent

I pay R 85.00 per month and have been doing so for well over 5 years. In hindsight the policy is not worth it as I was only covered for up to R 2000.

I submitted a claim on 20 February 2019, after an incident occurred on 15 February 2019. I received the claim form which stated that I must submit quotes etc within 90 days, which was done. I submitted my claim documents on 3 May 2019.

On 9 May 2019, my claim for a paltry R 2000 was rejected (despite having paid approx R 6000 since inception). The reasons were rather flimsy and nonsensical.

REJECTION REASON 1 - The claim was rejected on the basis that I did not advise them of the claim within 30 days of the incident. Simply incorrect as it was done 5 days after the incident.. how else would I have received an email on 20 February 2019 from CMC setting out what is required for the claim.

REJECTION REASON 2 - The claim was also rejected on the basis that the scratch was over 15cm. Again incorrect and very clear from the photos. Also CMC made this claim without having inspected the vehicle.

Had CMC taken the effort to contact me first, they would have been aware of the above.

It is clear that they will do anything to avoid paying out.