UM
User M
1 reviews | Active since Aug 2017
06 Apr 2021, 15:13
Horrible service from Collision Management Centre/ Renew Tech
Horrible Service from MSURE/ Renew Tech/ Collision Management Centre M- Sure / Renew Tech / Collision Management Centre..... DO NOT BE FOOLED BY THESE ******
Their service is bad.. actually bad is an understatement.. it horrible. No client centricity at all.
When you buy a car, don’t consider taking insurance with them.. look elsewhere..
One of their representative name Sipho Tivane.. Bad client service.
Helpful (0)
Replies (7)0
Replies (7)
Collision Management Centre's replyOfficial
06 Apr 2021, 15:19Good Day,
We acknowledge receipt of your complaint.
In order to assist/review further, please provide us with a policy number or claim number.
We acknowledge receipt of your complaint.
In order to assist/review further, please provide us with a policy number or claim number.
Collision Management Centre's reply06 Apr 2021, 15:19
Official
Good Day,
We acknowledge receipt of your complaint.
In order to assist/review further, please provide us with a policy number or claim number.
We acknowledge receipt of your complaint.
In order to assist/review further, please provide us with a policy number or claim number.
UM
User M's updateReviewer Update
06 Apr 2021, 16:10RTEC***2.. Its not like I am going to expect different answer from you.
UM
User M's update06 Apr 2021, 16:10
Reviewer Update
RTEC***2.. Its not like I am going to expect different answer from you.
Collision Management Centre's replyOfficial
06 Apr 2021, 16:14Good Day,
Thank you for the response, however the policy number is not appearing in full. Please resend.
Thank you.
Thank you for the response, however the policy number is not appearing in full. Please resend.
Thank you.
Collision Management Centre's reply06 Apr 2021, 16:14
Official
Good Day,
Thank you for the response, however the policy number is not appearing in full. Please resend.
Thank you.
Thank you for the response, however the policy number is not appearing in full. Please resend.
Thank you.
UM
User M's updateReviewer Update
06 Apr 2021, 16:19"RTEC-00000-752"
UM
User M's update06 Apr 2021, 16:19
Reviewer Update
"RTEC-00000-752"
Collision Management Centre's replyOfficial
06 Apr 2021, 16:23Good Day,
Thank you for the information.
We are reviewing your claim and will provide you with feedback in due course.
Thank you for the information.
We are reviewing your claim and will provide you with feedback in due course.
Collision Management Centre's reply06 Apr 2021, 16:23
Official
Good Day,
Thank you for the information.
We are reviewing your claim and will provide you with feedback in due course.
Thank you for the information.
We are reviewing your claim and will provide you with feedback in due course.
UM
User M's updateReviewer Update
06 Apr 2021, 16:44I mean after 5 years of being a loyal client to this company. You refuse to pay R2900 quoted by a panel beater to fix the scratches? Whats worse is that I was covered for R3000 per quarter and the damages were less than what I was covered for.. Just because the scratch is 1cm more it does not mean you should ignore the fact that I have been a loyal customer more than 5 years.. surely your client retention policy should be reviewed.. Otherwise you are going to loose customers and your reputation as an insurer is going down the drain..
UM
User M's update06 Apr 2021, 16:44
Reviewer Update
I mean after 5 years of being a loyal client to this company. You refuse to pay R2900 quoted by a panel beater to fix the scratches? Whats worse is that I was covered for R3000 per quarter and the damages were less than what I was covered for.. Just because the scratch is 1cm more it does not mean you should ignore the fact that I have been a loyal customer more than 5 years.. surely your client retention policy should be reviewed.. Otherwise you are going to loose customers and your reputation as an insurer is going down the drain..
Collision Management Centre's replyOfficial
07 Apr 2021, 08:36Good Day Mr Selepe,
We have responded to you on e-mail.
Please note that your claim was assessed in line with the cover provided as set out by the terms and conditions of the policy wording.
We regret to advise that we could not assist in this instance.
We have responded to you on e-mail.
Please note that your claim was assessed in line with the cover provided as set out by the terms and conditions of the policy wording.
We regret to advise that we could not assist in this instance.
Collision Management Centre's reply07 Apr 2021, 08:36
Official
Good Day Mr Selepe,
We have responded to you on e-mail.
Please note that your claim was assessed in line with the cover provided as set out by the terms and conditions of the policy wording.
We regret to advise that we could not assist in this instance.
We have responded to you on e-mail.
Please note that your claim was assessed in line with the cover provided as set out by the terms and conditions of the policy wording.
We regret to advise that we could not assist in this instance.