1 reviews | Active since Jan 2016
False policy information
I submitted a claim request on 12 November 2019, I was informed that my cover limit is R5000. I went through the process of acquiring 2 repair centres quotations, submitted them along with the photos, copy of valid license disk and KM reading of the vehicle. I was then informed that I would only be covered for R3500 of the claim as the one scratch exceeds 15cm. By 2CM! I advised that I will pay in the difference for the claim, being only R2200 and still, claim is not being approved for the R5000 cover INITIALLY provided.
Now, what is the point of NOT covering the full R5000 as initially stipulated just because the damage does not fall in-line with the 15cm rule, however I was informed my limit is R5000.
This smells like greed.
There is no point having a policy that does not cover a person with their requirements and is a bit flexible and AGILE in this day and age.
We acknowledge receipt of your complaint. You were correctly notified that your cover limit is R5,000. Your cover limit remains at R5000 as per your policy. Claims for your front bumper, front fender and rear bumper were submitted. We approved your claim in respect of the Rear Bumper only, in the amount of
R 3,576.03. The damage to the front bumper and front fender however falls wide of the cover limits of the policy and hence were not covered. Further communication was sent to you to clarify your claim.
We acknowledge receipt of your complaint. You were correctly notified that your cover limit is R5,000. Your cover limit remains at R5000 as per your policy. Claims for your front bumper, front fender and rear bumper were submitted. We approved your claim in respect of the Rear Bumper only, in the amount of
R 3,576.03. The damage to the front bumper and front fender however falls wide of the cover limits of the policy and hence were not covered. Further communication was sent to you to clarify your claim.