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sharon F

1 reviews | Active since Aug 2016

07 Aug 2020, 09:44

Discussing Service unprofessional people do not use this company

What a bunch of ******

They quick to take your money but don't deliver They very unprofessionally worst compay out. I been at their offices twice no one knoes what going on they have all the young agents that don't have clue about the business All they do send you email and don't follow up . I send through my paperwork and thry send me an email that gone to my junk mail and i didn't see it. No follow up phone calls and emails to see if the client as received anything as per normal business practices . Surely if you didn't see any email and your client don't respond don't you follow up. All they saying I didn't respond in their time frame shame thats how the ***** money from us not to pay us out. I ask LarniecYasmen to send me proof of follow up email or phone calls as they record all the calls she cannot provide. The bunch of unprofessional people that takes people money The sail i should lay complaint at the ombudsman

I totally agree with each and everyone on this platform about this company. We need to have voice.

0
Replies (3)
Collision Management Centre
Collision Management Centre's reply07 Aug 2020, 09:57
Official
Good Day Mrs. Freeman,

We acknowledge receipt of your complaint & confirm that the matter had been communicated with you on email. 
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sharon F's update07 Aug 2020, 10:04
Reviewer Update
No you guys said that i need to see the ombudsman i need my R4000 to fix my car
I will make this public on social media and take this further as possible i asked LarnievYasmen for a follow up email to proof that i was contacted as you know if i didn't receive email or it gone to junk mail a follow up phone call would off been appreciated but and follow up email. There no proof provided. Titally lack of communication from your side as company we pay you for good service which i never received
Look at your bad service her on hello peter surely all these people cant be wrong
You guys need to jack up your call centre and service to the public.

Collision Management Centre
Collision Management Centre's reply13 Aug 2021, 09:50
Official
Responded