Collision Mismanagement ******!

This company is a front for *****. In my opinion they operate in bad faith and I will suggest to anybody buying a car not to take any policies for dents/scratches etc involving Regent or Collision Management Centre. They are all too willing to take your money but have no interest in providing the service. They operate in bad faith and then blame it in the fine print. My windscreen was chipped in December, they told me they take days to process a claim. In that time, the chip can become a crack. So I repaired the chip and they refunded me. I got another chip - knowing what was said to me the first time, I repaired the chip. Now they are telling me they won’t refund me because I did not notify them . I notified them the same day that I fixed the screen. The same day that I got the chip. It makes no sense to sit with a chipped windscreen waiting for it to crack because you are insured by a company that doesn’t respond in time.

BOTTOM LINE - stay away front this company if you are offered a policy with them when you buy a car. They go out of their way to find a reason not to provide the service they are supposed to.