CMC are ********. Don't even bother with them.

CMC are ********. Don't even bother with them or listen to their sales people. They are *****. Such a disappointing experience. They are very happy to take my money but not give anything back in return. I took out the scratches and dents policy after a sales person convinced me with a bunch of nonsense talk. Convincing lies.

I made two claims recently. Scratches on both sides of my car after minor s****ing accidents.

The first claim didn't go through after I went through all the trouble of getting two quotations. The reasons being that it exceeded 15cm over two parts of the car. The sales person described the fixing of this completely differently. So I was understandable agitated by this. But decided to just let it go.

The second claim was for the other side of the car with a scratch on the bumper not exceeding 15cm. I took a photo as proof of this with a meassuring tape next to the scratch. It was around 14.5cm in length. I sent this to CMC twice. They responded by rejecting the claim because on a seperate part of the bumper there is a plastic panel that it seperate from the main bumper which also had a scratch on it. So in CMC's view in total the scratch exceeds 15 cm. This is absolute nonsense because the plastic part is a seperate part of the bumper and can get handled seperately according to the panel beater quotations. I don't even want the plastic part fixed because it doesn't bother me at all. It's normal black plastic that is bound to get scratches on it anyway because it is at the bottom area of the car exterior. I only need the main part to be fixed which cost below R5000 and only requires some minor fixing and a small paint job. NOT a replacement. Absolute bull.

Again, I blame this on the sales person who gave me wrong information. I told this to one of the customer care people. Their response was 'Yes the sales people don't know our processes and give out false information in order to make sales. You shouldn't listen to them.' When I asked if there is anything I can do about it I was told to take it up with head office which is another way of saying 'tough luck'.

Something I would also like to mention is how terrible Sipho Tivane is at his job. He is the person who told me my claims were declined. Robot responses. No listening skills. Terrible manner. Not helpful at all. Short answers on questions that didn't even address my questions. He treated me not as a paying client but as someone wasting their time. When I called customer service to get someone else to communicate with I told the new claims lady that I don't want to deal with Sipho Tivane. She said that Sipho Tivane is her supervisor. My word. The funny thing is here on Hello Peter other people have also talked about the bad experience they had with talking to mr. Tivane. I think after talking with him I was sure that CMC is a ****.

So yeah, people, I hope you find this helpful. Don't bother with them. You won't get much out. I'm canceling my subscription first chance I get.