CMC - Another disastrous claim experience

What a disaster to try and work with these people. They promise service within 48 hours, yet after a week I am still waiting for them to authorise my claim. This is the third time I have tried to claim with them. Although claims eventually go through it is a timeous and laborious exercise every time. Managers are never available(boy do they spend a lot of time in meetings!) Every time you try to claim from them you have to prepare yourself mentally for a fight. It seems that there is unhappiness amongst the panel beaters that have to work with them too and they are not always happy to help when they hear it is a CMC claim.