Claim Unprocessed for Months

1. I received an email to go get an assessment from two repair centres, specified by CMC. At my arrival of the second centre, I was informed that they do not handle minor claims from CMC.

2. Subsequently, I called the call centre and explained my predicament and was told to submit the claim with just the one quote.

3. Submitted my claim on 2017/10/24 and mentioned point #1. I had not received a response after a couple of days, so I called the call centre and was told that my claim was not processed, as the second quote was outstanding. I then, once again, explained point #1. The call centre agent, then informed me he would have to speak to his supervisor to, on how to proceed with my claim.

4. The call centre agent then contacted me, to inform me that the supervisor had agreed to have my claim processed, as it was them that sent me to the wrong repair centre.

However, till this day 2018/02/22, almost four months later I have not had my dent repaired. I have contacted CMC countless times and sent numerous emails. I don't know what else to do! Stuc****