Baddest service from CMC

The baddest service I received from CMC I can't even begin to explain it. Reading the bad experiences that customers received from this company makes me wonder if they care about their clients, we can't all be complaining about the samething and nothing is being done about it. I have submitted a claim on the 06 Feb 2018 and done the quotations as they required, but I still have not received any feedback. I have sent follow up emails but they are dead quiet, no one cares to respond to any of the emails.