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Mathapelo N

1 reviews | Active since Nov 2019

28 Nov 2019, 12:05

BAD BAD BAD SERVICE (FRONT BUMPER)

Collision management center this company rips people. I have a scratch and dent policy with them I made a claim early thus year and they declined my claim claiming that my scratch is more than 15cm and they won't over that. To my surprise the panel beater send them a quatation of less than the R5000 which is my over limit, I fixed my own car. Early this November I made a claim for a dent on my front bumper still they refused to pay again I was told they will only pay R3000 which dey told me I shud pay R1100 to the penal beater since they won't cover it and again my cover limit is R5000, the 2 quatation I gave them one charged the 4000 for everything and the 2nd one charged them R5000 including polish and am told they don't cover polish but funny about this policy any company I don't have any terms and conditions from them of what they cover don't cover.. I asked them since they don't want to take my car to the penal beater that charged them R4000 is better they don't polish my car any pay only what they cover but still they refused... I was also called by 1 of the penal beaters telling me that this company asked them to reduce the price 4rm R4000 to 3000 cause they having a financial problem

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Replies (2)
Collision Management Centre
Collision Management Centre's reply29 Nov 2019, 09:17
Official
We acknowledge receipt of your complaint and same is receiving our attention.

Our further response will follow. 
Collision Management Centre
Collision Management Centre's reply29 Nov 2019, 10:22
Official
We acknowledge receipt of your complaint: You correctly noted that your cover limit is R5,000-. As noted in your complaint and we would also like to reiterate that the policy does not cover for polishing of the entire vehicle. (Refer to policy wording for more information on cover provided) In an attempt to assist you, so that you would not have to pay in, we called the Panelbeater to negotiate a better price on your behalf, but unfortunately they could not assist.  We have subsequently confirmed with the Repairer that at no stage, did they inform you that we having a “financial problem”. They merely assisted you with your quote. We confirm that your claim was correctly authorized and in line with the policy and cover limits.  Kindly fami****ise yourself with the policy terms and conditions and feel free to contact us with any queries.