Appauling service!

Good day,

I logged a claim on the 7th of September, I went to 2 different panel beaters, Auto Detail and Auto Magic M5. I sent both quotations with the claim form, however I kept receiving emails stating you have not received it and resent both emails 3 times.

I then received an email on the 11th of September stating I will get feedback by the 11th or the 12th of September 2017. I waited 72 hours without any feedback. I rang on the 15th of September and was on the queue for +-20 minutes and exhausted my air time( ********** 879). I sent an email whilst on the line for the 20 minutes with no feedback.

I have been trying to get through to the call center since then. I have rung different numbers with no luck. I even spoke to Regent insurance members to get different numbers that dont even work. I rang the panel beater I was sent to thinking you contacted them but they confirmed there was no contact from you guys.

I'm very much disgusted with your service. I've logged a complaint on the website on the 18th with no feedback instead I'm getting emails promising to call me within 48 hours. When I had to go and get quotes, I was given Auto Detail and CK Coachworks all to find out that CK coachworks doesn't service your clients at all! I rang whilst at CK coachworks and your male agent didn't even know what I was talking about nor give me another Panel beaters name as he promised to ring me back and evidently that didn't happend as I rang back and spoke to a lady that provided with Auto Magic M5 which means I had to waste fuel again and drive there.

Reason for my complaint: Delay in processing my claim in a timely manner. Delay in calling me with regards to feedback. Lack of urgency from your contact centre. Unable to get through to your contact centre to get feedback.

In order to resolve my complaint I would like the below: R100 airtime wasted trying to get through to your contact center. R150 petrol money for driving to CK Coachworks that doesnt service your clients. My next claim to be processed in real time whilst I'm at the panel beaters. I do not want to be sent to 2 different panel beaters knowing that Auto Magic M5 will always quote ridiculously. I only want to use Auto Detail panel beaters should I need to claim.

I rang these numbers with no luck: ********** ********** 734 ********** 113879

Thank You.