billing

To this complaint below im still waiting on a call back and nothing His student no<br> ***, also we have no received any statements, also we have documented all the times we emailed you guys with no response at all and our address has not changed so why have we not received any statements , i want the money this week why does no one take responsibility for this after a year.<br> <br> ***<br> My mother has been paying my brothers student account ... After a year has passed my mom called in to find out how much she still owes to find out Crawford campus owes her almost R2000 and no one called to state that they owe her money.. Now she must wait 3 weeks for the money to be paid in which is unacceptable , she should of gotten feedback to sate that they owe her money now she has to wait so long for her money back. But when we must pay them it must be done immediately. i want this sorted out now and the money to be back in her account by next week