Pathetic Service - Sean Phoarie

An account was handed over to this firm on the 11Feb 2020. The outstanding amount was settled on the 25th April. Tapping in with Larine on the 7th April I wanted to know where we are In the process of removing this from ITC as she confirmed that it will take them 2 weeks to have it removed. Only to find that we have not moved despite the receiving and sight of funds... she confirmed that a consultant will send me an email including the rescinded letters etc. This happens only yo find out that I had to go to court for this and run this myself. I have been out of work hence the account landed up with this firm. A previous paid up account I had to beg them for rescinded letters etc as they never forwarded to the courts. I disputed this with the firm as I was annoyed that I had to jump in and do the work since they dont do anything after the account has been paid. On the 8th April I approached Sean Phorie, and explained my frustrations with him about the process since he was in a snr position. After explaining this to jim and expressing my frustrations he had the audacity to ask me whether I connected with him to complain. This type of behavior should never be tolerated in the Client services space. I feel like despite my frustrations he could not care less of what I was going through and the misleading info that was provided by his consultants. I am in the process of buying a property and need for this to be cleared hence asap hence me chasing! I am so annoyed at his behavior, I shudder to think how he treats the rest of us as clients and he is not interested in listening not resolving any issues presented to him.