No statement R21 to call and find out

We have been under the hammer of these people for almost two years and in that time we have had to consistently phone to find out the balances and statements, and every call, sms and email costs. R21 today to find out the settlement balance on an account. The sms we got from them saying we could settle the balance of one account excludes further costs and interest, phone their number. So naturally we phone and get charged R21 and change.<br> <br> Now I agree that if they phone me that I should pay for the cal and time, but when we have no communications, no statements and no way other than to phone and get the information, WHY must I pay? Surely it is in their interest to inform me of outstanding balances. Quite ridiculous and borderline theft.