Poor Customer Care and Lack of Response

On 22/07/15 I had logged a complaint on Colgate Palmolive's webpage about the Lady Speedstick damaging my clothing. I had not received any acknowledgment of complaint. I had then made several calls during the week that followed to see if my complaint was received. I left a message with the receptionist and was thereafter emailed by Cornelia Stienen from Consumer Affairs. I described the nature of my complaint and sent photos of my damaged clothing by this product and she mentioned that she will get a courier to collect one clothing item as well as the product to send to the lab for testing. I had sent her my physical address on 31/07/15 for collection. By 4/8/15 I had not received a reply from her so I followed up on the collection. By the 7th of August I still did not receive a reply from her so I called and spoke to a lady by the name of Elizabeth who said she will call me back. Neither Cornelia nor Elizabeth called. I had then called and spoke to Cassie Webber who arranged the collection and up until today 18/08/15, I have not received any notification of compensation or vouchers for my damaged clothing nor have I received any update. Left messages for Cassie, also no response!