YB
Yonela B

1 reviews | Active since Mar 2021

20 May 2025, 18:15

Help me get this Colgate batch out of the stores

I’ve been a loyal user of Colgate Total 12 Advanced Whitening for several years without any issues — until now. On May 14th, I purchased two tubes from Checkers that had a slightly different appearance than usual. I started using one on May 15th and immediately noticed something was off. The toothpaste smelled like that strong red antiseptic ointment and had a strange aloe-like taste — very unlike the fami**** product I've trusted for years.

At first, I thought maybe it was just a new formula and tried to get used to it. However, by May 17th, my tongue began to feel extremely dry and almost sc****d, as if I had used something abrasive. The next day, things took a frightening turn: not only was the dryness worse, but I had completely lost my sense of taste and have cuts in my tongue. That’s when I stopped using the product and switched back to my previous toothpaste — but the damage was already done. As of now, I still cannot taste anything and have the cuts.

I tried to report this directly to Colgate through their website, but when I clicked on “Email Us,” I received an error message. This is deeply concerning. I’m now left with a lingering health issue and no clear way to contact the company for help or answers.

If others are experiencing similar symptoms, I urge them to speak up. Something may be seriously wrong with this batch, and it needs to be investigated immediately.

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