Colgate - Appalling Service

They assured me that the defective product would be uplifted on the 3.04.2018 then the 04.04.2018, and to date nothing has been collected!

Please be informed that this is now the 2nd time, whereby I have encountered quality issues relating to the Protex – Deep Clean Soap. The following non-conformance has occurred with your product: • I have used approximately 20% of the soap and thereafter the product does not produce a foamy base when washing your hands. • The product develops centre line cracks. I have already discarded 6 bars of Soap with the same defects. Finding this as an ongoing concern, I escalated this to you in order to provide the corrective action that shall be taken. As discussed telephonically I have kept a sample with this defect in order for your quality department to conduct their investigation. You did confirm that the defective product will be collected on the 03rd April 2018 (Tuesday)