MM
Mbali M
1 reviews | Active since Dec 2018
07 Sept 2023, 15:13
You cannot treat people this way
We purchased our home that seemed to be in good condition and unfortunately we were sold a dream. The body corporate and it’s management are no where to be found. We moved in June 2023 and it is September 2023, we have not had hot water for weeks due to an issue with the geyser, no assistance with claiming from insurance whatsoever, instead our phone calls, emails and messages are ignored as is the property itself. Terrible service or rather no service at all. Gerhard Bernadi is incapable of doing his job, totally ***********. We are suffering
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Coleman Properties's replyOfficial
07 Sept 2023, 16:11Good day Mbali,
Trust you are well
We have noted your review and wish to advise that the faulty geyser was only reported around Wednesday 30th of August in which, Dylan part owner indicated he will arrange his own plumber. On Friday 1st he had changed his decision in doing so and requested that the insurance rather send their contractor that was then arranged, we unfortunately do not control their schedules and arrangement as they follow their own procedure in registering the claim and issuing and order out for the contractor, however we will bring this concern forward to them.
As per information and confirmation received the geyser has now been attended to.
Please feel free to contact us should you have any further concerns, we will be more than happy to assist.
Regards
Trust you are well
We have noted your review and wish to advise that the faulty geyser was only reported around Wednesday 30th of August in which, Dylan part owner indicated he will arrange his own plumber. On Friday 1st he had changed his decision in doing so and requested that the insurance rather send their contractor that was then arranged, we unfortunately do not control their schedules and arrangement as they follow their own procedure in registering the claim and issuing and order out for the contractor, however we will bring this concern forward to them.
As per information and confirmation received the geyser has now been attended to.
Please feel free to contact us should you have any further concerns, we will be more than happy to assist.
Regards
Coleman Properties's reply07 Sept 2023, 16:11
Official
Good day Mbali,
Trust you are well
We have noted your review and wish to advise that the faulty geyser was only reported around Wednesday 30th of August in which, Dylan part owner indicated he will arrange his own plumber. On Friday 1st he had changed his decision in doing so and requested that the insurance rather send their contractor that was then arranged, we unfortunately do not control their schedules and arrangement as they follow their own procedure in registering the claim and issuing and order out for the contractor, however we will bring this concern forward to them.
As per information and confirmation received the geyser has now been attended to.
Please feel free to contact us should you have any further concerns, we will be more than happy to assist.
Regards
Trust you are well
We have noted your review and wish to advise that the faulty geyser was only reported around Wednesday 30th of August in which, Dylan part owner indicated he will arrange his own plumber. On Friday 1st he had changed his decision in doing so and requested that the insurance rather send their contractor that was then arranged, we unfortunately do not control their schedules and arrangement as they follow their own procedure in registering the claim and issuing and order out for the contractor, however we will bring this concern forward to them.
As per information and confirmation received the geyser has now been attended to.
Please feel free to contact us should you have any further concerns, we will be more than happy to assist.
Regards