Effective consumer redress offered

BAD experience in February reported, LONG IGNORED, emails suppressed etc. = finally redress obtained via Alwyn Beetge who enacted simple good manners, was hands-on, welcomed disgruntled clients back, offered free luncheon as gesture, listened to client, saw to it that staff were friendly and greeted - unlike previous pathetic experience - and got food out in record time to clients in a hurry who had to attend a hearing by 14h30, as well as ensuring that music was within tolerable levels to permit conversation. An example which we hope will be FOLLOWED through with nil relapse to deplorable past standard. (Female manageress dark hair physically present but spiritually absent not even able to greet clients, may be suffering from superiority complex ?)<br> Many thanx again