Best service

To everybody at Cold Case Tracing but specially Nazley I would like to say thank you for your constant efforts put in to make me believe that this whole matter was not a **** as believed by me. When one of the staff members phoned me asking me for a copy of my ID and proof of residential address I was so upset and did not want to give it because I immediately stated that this is a **** as I have left my employer during 2012,I do not know anything about what they were talking about a policy and/or money coming my way. First I was very upset and said to the lady who spoke to me I want nothing to do with this. Half an hour later Nazley phoned me and tried to explain to me that this was actually true and NOT a ****, and I must please work with her and she will follow and guide me through every step we take. I then gave her copy of my ID and proof of residential address but still kept on saying that I do not believe a word they are telling me. The email I received from Nazley was so lovely as she stated in the email that she will be with me with whatever I would like to know but this might take 6 to 8 weeks. I then decided to let things go its own way and not worry them again. It is now a month ago since I received the call from Cold Case Tracing and on Friday evening, I could not believe my eyes when I was sitting at home when I suddenly saw this message saying that monies were paid into my savings account. I cannot tell you how I felt – I was so ashamed of myself in the way I acted and here I am sitting with the truth of what Nazley was trying to let me understand. I had to wait until Monday morning to phone her and say sorry for my behaviour and making their life difficult because I thought this was a ****.

All I can say is “May God bless them for their work they are doing and the extra mile they walk with people” Thanks ever so much again Nazley and your team for the work that you are doing.”