Making an unhappy customer happy again!!

A few friends and I had dinner at Colcacchio camps bay two weeks ago. We ordered from the new Banting menu. I am a vegetarian so I had limited choice. When my pizza arrived it was burnt and I had to pay a whole lot extra for my additions. I sent an email of complaint to their website and received a reply the next day apologizing for the experience. I was also told I would receive a voucher. When the gentleman asked for my address I informed him that I was moving that weekend. The next day I got a phone call from Glenda at the Cavendish branch asking what time would be convenient to drop off my voucher. I told her I was moving and maybe the following week was better. She said she had a small gift and that Saturday anytime would work for her. After a crazy day of moving Glenda arrived with the voucher, a pizza and a salad. A sight for sore eyes and incredible service! What a way to make an unhappy customer excited to return to the restaurant! Thank you Colcacchio many other places could learn a huge amount from you!!