RS
Rella S

1 reviews | Active since Aug 2014

05 Oct 2017, 08:07

Col'cacchio Bluebird

I ordered 2 take-away pizzas and a salad over the phone. I was told the order would be ready in 20 minutes. I arrived 20 minutes later, had to ask the kitchen staff where I could pick up my order as none of the staff were interested in assisting me. I waited 10 minutes before going to ask for my order again. They had not even begun making my order, but insisted that it would be ready soon. Another 10 minutes later I went to check if my order was being prepared. I just wanted to know how long it would take. The manager told me its coming in the most disinterested manner, looking at me like I was the crazy one. Another 10 minutes I told the manager I was leaving if she couldn't even given me an update on how long it would take. She couldn't have cared less so I left and went to Andiccios where they made me my order in 10 minutes. Honestly the worst service I have encountered in a very long time! I understand if there are problems in the kitchen, but communicate and put a smile on your face. Restaurant managers are in the business of hospitality after all. The restaurant is down the road from where I live, convenient, but they have lost my business.

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